Extraordinary value for people and companies

The decision to expand our business payment capabilities perfectly aligns with our core mission to empower employees, increase accessibility, improve employee engagement and add a desired value proposition to our partnering companies. Now, we’re taking it beyond the health realm, putting the extraordinary power of easy modern payments into the hands of every employee, not just a select few with company cards. This leaves every person feeling important, valued and trusted while making reconciliation, reporting and reimbursement stress a thing of the past.

We’ve completed much testing and development and gathered extensive feedback from customers already using our extended capabilities. The outcome? Extra easy, extra efficient, extra engaging and extraordinary value added.

Why Extraordinary?

We’ve taken your company’s mundane, time-consuming and often frustrating tasks such as reconciliation, reporting and multi-platform expense tracking and made them effortless with an all-in-one solution that delivers what no other platform can.

In other words, we’ve taken your extra-ordinary financial tasks, and streamlined them into a simply extraordinary process. Our extra capabilities mean extra time, extra profit and extraordinarily less administrative work for your team. The Extraordinary name was the perfect fit.

New Card, App and Logo

The Extraordinary brand is championed by our iconic ‘e’ pay man logo. With a subtle nod to the much-loved Pacman, we’ve created a witty parallel to how extraordinary cards are used by companies. Whichever expenses employees ordinarily encounter, they clear immediately with their extraordinary cards – minus the receipt collection, reimbursement claims, administrative processing and reconciliation, and manual reporting. 

Our new branding often features an array of colourful ‘use case’ icons together with our pay man, showing that extraordinary cards are designed to be used by employees on everything extra (non-payroll). This extends to reward budgets that would otherwise be distributed as gift cards, putting money back into the hands of employees by eliminating the risk of cards being lost, unused before their expiry, or being discarded before the full funds are used. The benefits really are extraordinary.

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An extraordinary solution for extraordinary companies

In today’s economy, having your employees' money tied up in the expense reimbursement process is an easy road to frustration, dissatisfaction, and wasted time on follow-up emails or submitting missing information. But directly solving this problem for your team? You quickly become the hallmark of an extraordinary company. By giving every employee an extraordinary card instead of a select few, you also reinforce that every person in your organisation is prioritised, valued and trusted, supporting employee satisfaction, engagement and retention. All while making reconciliation, reporting and reimbursement stress a thing of the past, which you already know your accounting team will love. It’s the easiest win-win-win in business.

What are our new extraordinary capabilities?

We are the first single solution for all non-payroll payments. Employee per-diems, medicals, workwear, lunch shouts—even performance bonuses. Whatever your team needs, it’s all covered, tracked, and reconciled with your extraordinary cards. No more hours lost chasing receipts, collating reports from incomplete information, or inefficiently tracking outgoings across an array of incohesive systems. Our customers are using their extraordinary cards to cover:

• Travel allowances: fuel, ridesharing, meal allowances, airport lounges 
• Expenses: learning and development costs, software and subscriptions, client lunches, uniforms, tools, home office equipment, and so much more
• Public transport accounts: commuter passes, bike rentals, carpool services
• Perks, rewards and recognition: performance bonuses, gift card substitutes, food and beverage credits
• Health and wellbeing: this remains unchanged from our current health-focused offering, with employers allocating annual health and wellbeing budget to reduce the financial barrier to health and medical services while giving employees full control over what meaningful health looks like to them

… and any other work-related payments your employees need to make. If it’s an expense you’ve previously had to reimburse employees for, extraordinary has you covered.

What happens now?

If you’re an existing customer, your employees can quickly begin replacing expense-related administrative stress and hassle with efficiency and satisfaction. You simply allocate specific budgets to your employee accounts for purposes such as travel, like you already do with health and wellbeing on your HealthNow card. Our team will walk you through the process and help you set the category approvals for each budget accordingly.

Let’s illustrate: Meet Amanda

Amanda has three budgets on her card: $500 for her upcoming work travel, $1000 for professional development, and a $250 company-wide bonus that has historically been given via a gift card.

• Amanda can see three ‘accounts’ on her extraordinary app with the allocated budgets.
• Each account is associated with specific approved merchant codes set by her employer, letting her use the funds in these areas. Her bonus has been approved for all merchant codes, meaning it is freely used anywhere a debit card is accepted.
• Amanda uses her card as needed; the funds are deducted from their appropriate budgets.
• There is no need to submit receipts, process (and wait for or follow up) reimbursements, or pull data from multiple sources for company reporting. 
• Amanda doesn’t pay out of pocket or have to be reimbursed for her costs, so there’s no risk for poor outcomes if there are payment delays or miscommunication. Amanda just follows an easy and efficient process - and so do her managers and accountants.
• Amanda’s company has full reports about how employee budgets are used, instantly providing accurate, timely and meaningful insights without having to manually and painstakingly compile these from many sources. The company administrators and accountants are thrilled.
• With Amanda’s bonus budget, there are no ‘lost’ funds like there often are with gift cards, which can be forgotten, misplaced, or have remaining funds not used before expiry. Amanda sees and has easy access to 100% of her funds.

The bottom line is an improved bottom line for companies, with reduced administrative burdens, greater control and transparency over spending, and streamlined budget allocations while delivering a world-class employee experience.

See extraordinary in action and start reimagining what your employee payments look like. We’ll walk you through a free demo here.

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Extraordinary FAQs

Why have we changed what we do?

Our shift is a direct result of your feedback. We were asked to extend our capabilities as health and wellbeing weren’t the only way employers needed to distribute budgets to their employees. Doing so created extraordinary value while eliminating a large source of administrative stress and hassle for our customers. This showed us we could use the technology and systems we already had to better serve our customers without compromising and affecting what we currently achieve to champion employee health. 

Will my company’s physical HealthNow cards be replaced? 

Existing co-branded and non-co-branded customers will stay under the HealthNow branding unless you choose to purchase new co-branded cards for your team. Eventually, all customers will be migrated to our new extraordinary branding. All new customers will have our new, colourful cards that reflect our new name, vision and purpose.

How do I control what my employees can use their different budgets for?

By setting rules around the merchant category codes associated with each budget. In a nutshell, merchant category codes are four-digit identifiers that categorise businesses based on the products or services they provide. When you create a budget, you approve and block specific codes accordingly, making the budget fit for its intended purpose. For example, if you allocate a budget for travel expenses, the approved codes will likely be related to car rentals, hotels and eateries, while blocking codes associated with beauty parlours or furniture stores. You have full control over what is blocked and approved for each budget.

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