Who we are

We are Extraordinarypay Limited (NZBN 9429048665674) with a registered office address at the B:Hive Building, Smales Farm, 74 Taharoto Road, Takapuna, Auckland, 0622, New Zealand.

We do business as Extraordinary and are on a mission to put the power of modern payments in everyone's hands.

We need to collect, hold, use and disclose your personal information in order to carry on our business and provide Organisations and Cardholders with our products and services, as explained further below.

The information that we collect

When you use our website and/or acquire or use our products and services, we may collect information about you that may identify you. The types of information we collect depend on whether you are representing an Organisation, a Cardholder, or another individual.

Types of information we may collect

• Identity information: first name, last name, username, title, date of birth, gender.
• Employment information: job title and employer.
• Contact information: billing address, delivery address, email address, telephone numbers.
• Financial information: bank account and payment card details.
• Transaction information: payments to and from you and services or products purchased.
• Technical information: IP address, login data, browser type and version, time zone, operating system, and device information.
• Profile information: username, password, purchases, preferences, feedback, survey responses.
• Usage information: how you use our website, products, and services.
• Marketing and communications information: marketing preferences and communication preferences.

You can choose not to provide this information, but doing so may affect our ability to provide services or website functionality.

If you are a Cardholder, your Organisation will provide us with your first name, last name, and email address. Otherwise, we will collect information directly from you.

Why we use your information

• Transact with and distribute payments on behalf of Organisations
• Manage and maintain accounts
• Provide services and products
• Comply with legal, regulatory, tax, and accounting requirements
• Maintain accurate records of services and interactions
• Monitor and improve our website, services, and products
• Contact you about services or products you may be interested in
• Carry out marketing and product analysis
• Respond to queries, requests, or complaints

You may unsubscribe from marketing communications at any time using the instructions provided or by contacting us directly.

Who we share your information with

• Organisations for whom we provide products and services
• Service providers and suppliers, including:
  • Authentication services
  • Identity verification services
  • Email (SMTP) services
  • Cloud infrastructure providers
  • Card issuing and transaction processing services
  • Credit reference agencies
  • Debt collection agencies
• Potential purchasers of our business
• Regulators or authorities where required by law

Some information may be shared with third parties outside New Zealand. In all cases, reasonable security safeguards are applied.

Cookies

We use cookies and similar technologies to:

• Provide a customised website experience
• Enable certain website features
• Improve services and products
• Manage security and fraud risks

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

Your rights

You have the right to access and request correction of your personal information. To exercise these rights or ask questions, contact:

Charges may apply for providing copies of your personal information. You will be advised of any charges in advance.

This policy is governed by New Zealand law. More information is available at https://www.privacy.org.nz.

Changes to this Privacy Policy

We review this privacy policy regularly and will post updates on our website.

Last updated: December 2025